Accessibility at Convention

General

• Complimentary access for support person/attendant (upon request)
• Customer service training on accessibility standards for staff and volunteers
• Food labeling to indicate items with common allergies
• Sighted guide volunteers (upon request)
• Volunteers to greet and direct attendees

If you require a one on one interpreter or intervenor, you are responsible for providing these members of your Support Team. Please email [email protected] to register your support person.

Programming

• Automatic Speech Recognition (ASR) in Short Courses and sessions in the South Building and Presentation and Reception Rooms in the North Building
  • Browser based application that does not require plug-ins
  • Easy to configure viewing preferences with adjustable font size and colour to meet individual viewing needs
  • Screen reader compatible
  • QR codes for each session
  • Realtime translation into over 65 languages
• Lighting to spotlight presenters and provide contrast to on screen content
• Microphones and sound systems for attendees to adequately hear proceedings
• Presentations projected high enough to be fully visible to all attendees
• Reserved seating for attendees that are deaf, hard of hearing or have low vision (upon request)
• Seating to accommodate wheelchairs, scooters, guide/service animals or other mobility aids
• Slido; a tool that allows individual participation in session Q&A and polling from your personal device

Other Services

• Breastfeeding and lactation pods, equipped with a trash can and hand sanitizer. To access the Pods, download the Mamava app and scan the QR code on the unit
  • North Building, Level 200: West pre-function space directly across from room 203D
  • South Building, Level 600: Near Room 606, in the alcove by the doors to the Parking Garage
• Quiet space for meditation, prayer or reflection
  • North Building, Level 200: Room 201, check in with the attendant
  • South Building, Level 600: Near Room 606, in the alcove by the doors to the Parking Garage

Venue, Metro Toronto Convention Centre (MTCC)

• Barrier-free, fully accessible environment and meets all requirements under the Accessibility for Ontarians with Disabilities Act (AODA). For accessibility details by floor (elevators, escalators, accessible washrooms, TeleTypewriter Phones), please visit mtccc.com/facility/accessibility/
• Accessible washrooms with raised tactile symbols or braille lettering, an automatic door opener, and at least one accessible washroom on each level
  • Level 100, by Room 104
  • Level 200, by Room 206
  • Level 300, Hall A (South side)
  • Level 400, Women’s washroom
  • Level 600, by Registration
  • Level 700, by 701
  • Level 700, by 718
  • Level 800, West (across from Hall D)
  • Level 800, North (across from Hall G)
  • Level 800, Hall D
  • Level 800, Hall E
• Accessible water fountains in the hallways throughout the venue and water coolers inside meeting rooms
• Assistive devices including elevators, escalators, wheelchair lifts, wheelchair ramps and courtesy wheelchairs
• Attendees accompanied by a guide dog or service animal have access to the MTCC with the exclusion of the food production areas
• Close to accessible public transit
• Doorways and setups in session rooms are wide enough to accommodate wheelchairs and scooters
• Entrances are well maintained and equipped with automatic doors wide enough to accommodate wheelchairs and scooters
• Emergency evacuation assistance; gathering points, also known as Area of Refuge, for attendees that require assistance are outlined on the MTCC floorplans (upon request)
• Outdoor access to allow attendees to walk/relieve their guide or service animals
• Parking; the North garage has 12 accessible parking spaces located on Level 4A. The South garage has 9 accessible parking spaces. Parking service kiosks are in compliance with AODA
• Public elevators are accessible (i.e., large enough to accommodate power wheelchair and scooter users, and equipped with auditory floor indicators, door sensors, and control panel buttons with braille indicators at an accessible height)
• Staff are trained in providing accessible customer service
• Visual (strobe light) fire alarms on the walls
• Wheelchairs are available as a courtesy service on a first come, first serve basis. Please visit a Guest Services agent (wearing a red tie) located in the North Building on Level 200 and in the South Building on Level 500. Attendees are required to leave a piece of ID with the Guest Service Agent. 

Note: if you require a motorized scooter rental, please contact In Motion Services at inmotionservices.ca/products/mobility-scooter-rental.

Venue, Fairmont Royal York Hotel (FRY)

The Fairmont Royal York Hotel strives to create a culture of inclusion. They are fully equipped to meet the needs of guests with disabilities and many of the hotel areas are fully accessible. 

 Accessible areas, information and services:

• Accessible parking spaces for cars and vans in self-parking facility

• Accessible public entrance, including the route from restaurants, meeting room/ballroom areas and the business center

• Accessible restrooms

• Accessible guest transportation with advance notice

• Assistive listening devices for meetings upon request

• Service animals are welcome